Live fleets get real support.
Once you're up and running, you have a partner — not a ticket number. Here's how to reach us and what to have ready.
Ways to reach us.
Call the team
For active issues and quick questions, call us directly.
- 201-777-4222
Support inbox
Send details and we'll route it to the right person.
- support@cloudcamiq.com
Grow or change
Adding vehicles, lines or sites? Reach the sales team.
- sales@cloudcamiq.com
What helps us help you faster.
A few details get most issues moving right away — especially for camera, tracking or connectivity questions tied to a specific vehicle or line.
Quick answers.
How do I retrieve footage from an incident?
Reach out with the vehicle ID and the date/time, and we'll help you pull and share the relevant clip from the platform. Footage availability depends on your retention settings.
Can I add vehicles or lines after install?
Yes. Contact sales and we'll scope the additions and schedule installation or activation around your operation.
Do you support hardware in the field?
We document every install and stand behind the hardware while you're enrolled. If something needs attention, contact support and we'll arrange next steps.
What about telecom or billing questions?
As a carrier-agnostic partner we can help review lines, plans and bills. Send recent details to sales and we'll take a look.
Need a hand right now?
Call 201-777-4222 or email support@cloudcamiq.com and we'll jump in.