CloudCam IQ for towing, roadside & recovery
Night calls, highway shoulders, angry vehicle owners and predatory-tow accusations—your trucks work in the danger zone. CloudCam IQ gives you proof, protection, and training material on every call.
Why towing risk is unique
Your operators work inches from live traffic, often in bad weather, with upset drivers and complex rules about when and how a vehicle can be moved. One bad call or one viral video can hurt the brand.
Working in live traffic
Tow operators are struck and killed on the roadside every year. Many states now require drivers to slow down or move over for tow trucks with flashing lights, recognizing the risk of this work.
Consent vs. non-consent towing
Non-consensual and private-property tows are heavily regulated with rules on permits, insurance, signage, and what counts as “unreasonable” fees.
Accusations from every angle
“You damaged my car,” “You towed me illegally,” “Your driver was reckless” – without video and data, it’s one word against another, and your company takes the heat.
Risk, requirements & documentation on every call
We’re not your attorney—but we design CloudCam IQ to support the documentation you need for safety, compliance, and dispute resolution in consent and non-consent towing.
Clear record of why the tow happened
States often require permits, posted signs, and defined fee schedules for non-consent tows. When vehicle owners claim a tow was illegal or predatory, video tells your side of the story.
- Capture the vehicle’s location, posted signage, and plate prior to hookup.
- Show time of arrival, interaction with the owner (if present), and conditions on scene.
- Attach clips to job records for audits, complaints, and charge disputes.
Working safely in incident zones
Traffic Incident Management guidelines emphasize responder visibility, lane blocking, and rapid clearance to reduce secondary crashes.
- Video shows where the truck was positioned and how traffic was managed.
- Clips from near-misses become training material for safer future setups.
- Paired with GPS timestamps to reconstruct complex accident scenes.
Hookup, loading & release documented
When a customer says, “My bumper was fine before you towed it,” you need more than a signed form—you need visual evidence of the condition before, during, and after the tow.
- Record hookup angles, chains, wheel lifts, dollies, and winching.
- Show pre-existing damage that may not have been noticed at the scene.
- Document the vehicle at drop-off, including lot placement and condition.
CloudCam IQ for towing, at a glance
- Forward-facing and in-cab dashcams on every truck.
- Optional rear/body or boom-mounted cameras for hookup and loading zones.
- GO9 telematics for GPS, speed, idling, and response-time metrics.
- Event-based uploads tied to harsh braking, impacts, and manual triggers.
- Job tagging so you can pull clips by RO/job number, location, or plate.
- 3-year hardware warranty and optional $5/unit/month maintenance coverage.
Coverage tuned for tow trucks & scenes
From the shoulder to the storage lot, CloudCam IQ combines camera angles and data that match how towing actually works—rush calls, night jobs, and everything in between.
Approach, traffic & response
Capture how the operator approached the scene, navigated traffic, and positioned the truck. Great for incident reconstruction and coaching on safe arrival tactics.
Conversations & conduct
When disputes arise about what was said roadside or at the lot, in-cab audio/video helps clarify tone, instructions, and whether policies were explained.
Chains, lifts & securement
Mount optional cameras to view wheel lifts, flatbed decks, or booms so you can see exactly how vehicles were loaded and secured.
Real-world towing & recovery use cases
These are the calls that generate complaints, chargebacks, or lawsuits. CloudCam IQ helps you answer them with facts instead of guesswork.
Common scenarios we help you resolve
Show the posted signage, location of the vehicle, timing of the tow, and interactions with the driver or property manager.
Compare pre-hookup, loading, and drop-off video to confirm whether damage existed beforehand or occurred during transport.
Use forward-facing video and GPS to reconstruct traffic flow and your truck’s position when a secondary collision occurred nearby.
Pull clips where vehicles nearly struck the truck, then use those for safety training and to support slow-down/move-over awareness campaigns.
Document response time, scene behavior, and condition of the vehicle when you arrived and when custody was transferred.
How owners & managers use CloudCam IQ
- Protect the business from predatory-tow allegations with on-scene proof.
- Standardize training using real clips from your own trucks and roads.
- Review operator habits: PPE use, cone placement, truck positioning.
- Support insurance claims and liability discussions with detailed evidence.
- Give dispatch and supervisors fast access to incident video by job number.
Many towing fleets start by equipping trucks that handle highway or non-consent calls first, then expand coverage across the rest of the rotation.
Towing & recovery FAQ
Questions we hear most from tow company owners, safety managers, and rotation providers.
Can CloudCam IQ integrate with our dispatch or motor club systems?
We can align units and jobs through IDs or API connections so clips and events are easy to match to calls, lots, and invoices.
Do cameras run 24/7?
Devices can record continuously on the unit with event-driven uploads to the cloud. You can also pull specific time windows when an issue is reported.
Will this help with non-consent complaints?
Yes. Having video of signage, conversations, and vehicle conditions makes it much easier to respond to regulators, property owners, and vehicle owners.
What about operator privacy?
We’ll help you set clear policies, define who can review video, and position the system as a tool for safety and protection—not just discipline.
How rugged is the hardware?
Cameras and telematics are rated for commercial use, with a 3-year warranty and optional $5/unit/ month maintenance program available.
What’s the minimum number of trucks?
We typically start at 5+ units, but we’re open to smaller pilots—especially if you’re focused on a highway rotation or a particularly high-risk zone.
Ready to protect your operators, trucks & contracts?
Share your fleet size, rotations, and biggest headaches. We’ll walk you through a CloudCam IQ demo tuned specifically for towing, roadside assistance, and recovery.
Book a Towing Demo